Shipping policy

Good instinct to flag that — since times vary per product and Shopify pulls them live from Tapstitch, hardcoding one fixed number on your policy page risks the exact same mismatch problem we just fixed (customer sees "5 days" on the policy page, but checkout says 14 — inconsistent, looks unreliable). Better to write the policy to point to the actual dynamic estimate instead of a static promise.

Every PAST21 item is made to order, so production time varies by product. You'll see the estimated processing and delivery window for your specific item at checkout and on the product page before you complete your purchase.

Processing Time

Once your order is placed, it's sent into production. Processing generally takes 9–17 business days, depending on the item and current order volume. This does not include shipping time.

Shipping Time

Once your order has shipped, you'll receive a confirmation email with tracking information. Delivery times vary based on your location and will be provided with your tracking details.

Order Tracking

You'll be able to track your order's progress using the link sent to your email once it ships. If you haven't received tracking information and it's been longer than expected, contact us at contact@past21.store.

Delays

Because every item is made to order, processing times may occasionally run longer during high-demand periods (such as new drops or holidays). We'll do our best to keep you updated if this affects your order.

Address Accuracy

Please double check your shipping address at checkout. We're not able to make changes once an order has entered production, and we're not responsible for orders delayed or lost due to an incorrect address.