Refund policy

Because every PAST21 item is made to order, we are only able to accept returns, replacements, or refunds for items that arrive defective, damaged, or incorrect. We do not accept returns for reasons such as a change of mind or incorrect size ordered.

To be eligible for a return, you must contact us within 14 days of receiving your item. You'll need your order number and photos showing the issue.

To start a return, you can contact us at contact@past21.store. Please do not send items back to us before your return has been reviewed and approved, as unauthorized returns will not be accepted.

We aim to review all return requests within 3–5 business days. If your request is approved, we will provide you with the option of a replacement or a refund, along with any further instructions.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We are unable to accept returns for items that were correctly produced and delivered as ordered, including cases where the wrong size was selected at checkout. We also do not accept returns on sale items, bundles, or gift cards.

Processing Your Request

We will notify you once we've reviewed your request and let you know if it has been approved. If approved, you will be refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@past21.store.